Your admin, sorted.

Hi, I’m Rebecca - your right-hand behind the scenes.

I created SmartFlow Admin to support small business owners who are incredible at their craft - but overwhelmed by the backend. With a background in executive admin and a love of clear systems, I help clients create space, structure, and sanity behind the scenes.

I work 100% remotely from my home office and support a mix of solo tradespeople and creative service businesses. No jargon, no unnecessary steps - just clean, functional admin support that actually makes a difference.

The Approach

Clarity First – We start by understanding what slows you down.

Tailored Support – No copy-paste processes. I work within your systems.

Steady Flow – I help create smooth, consistent rhythms that support-not stress-you.

Our Values

Personalised support, always

Transparency, trust, and communication

Progress > perfection

Calm, not chaos

Need more convincing?

  • “Rebecca was my right-hand when it came to admin - the stuff I didn’t want to do or didn’t have time to figure out. She got a lot done in a short amount of time and stayed ahead of what needed doing. She’s organised, proactive, and her ability to think ahead made my job a whole lot easier. An asset to any team.”

    Doug Welk - Key Account Manager

    The Australian Reinforcing Company (ARC)

  • "I would never have seen the bottom of my inbox without Bec. I got used to the existential dread of my admin piling up, but with her I don't even have to think about it! Thank you Bec you lifesaver!!"

    Maddy Munro

    Content Creator

  • “I used to spend way too much time trying to keep up with admin. All the emails, bookings, and chasing payments was overwhelming and taking me away from my actual clients. Since working with Bec, that stress is completely gone. She’s super reliable, easy to communicate with, and just gets things done without the fuss. Having her in my corner has made a massive difference.”

    Oli Toia - Founder/Personal Trainer

    Fyresprite

Our Services

  • Daily inbox monitoring, responding to routine emails, flagging what needs your attention, archiving the rest, and keeping everything tidy. Say goodbye to overwhelm and missed messages.

  • Appointment scheduling, rescheduling, and client confirmations are handled smoothly using the client’s preferred system (such as Calendly, ServiceM8, Tradify etc.). Ideal for maintaining a steady, well-organised week.

  • Invoices are created, sent, and followed up on when overdue. Transactions are reconciled in Xero (or platform of choice) regularly to support clean, current accounts and healthy cash flow.

  • Client records are updated with accurate details, notes, and task statuses. A well-maintained database supports better communication, workflows, and follow-through.

  • A consistent weekly check-in (via email or shared task board) ensures priorities are reviewed, progress is tracked, and nothing important falls through the cracks.

  • With clear guidance, SmartFlow Admin can liaise directly with clients, suppliers, or collaborators - confirming bookings, sending reminders, or requesting missing information. Less chasing, more progress.

Contact us

Interested in working together? Fill out some info and we will be in touch shortly. We can’t wait to hear from you!